virtualass Return and Refund Policy
All our products come with 14 days refund, 30 days replacement, 1 year warranty after-salesservice. (The warranty period begins from the receipt of the goods by the initial recipient).We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.
Return/Exchange Criteria
We support the following return/exchange scenarios:
| Supported Return Cases | Unsupported Refund and Exchange Cases |
|---|---|
| Goods have physical damage/defects | Request for return made outside the specified time frame |
| Different from the description | Products damaged due to use or different from their condition upon receipt |
| Goods delivered incorrectly | Defective products not covered by the manufacturer’s warranty |
| Color error | Products with tampered or missing serial numbers |
| Size error | – |
| Quantity error | – |
| Parts/accessories missing | – |
Return Processing
If you are unsatisfied with a product, electronic products cannot be returned. If your electronic product is working correctly, but you still wish to return it, that is not possible.
Return Conditions
You may choose to exchange the product or receive a full refund of the original purchase price. Refunds for returned items will be processed using the same payment method used at the time of purchase. Once we receive the returned items, we will credit your account. However, please allow 7-10 days for the credit to appear on your credit card statement (not because we are holding your money but because credit card companies may be slow to confirm the refund).
Please read all return conditions below, as failure to meet all conditions gives us the right to refuse returns or charge a 25% restocking fee:
- All returned or exchanged items must be unused and in new condition, in the original packaging, and must include all packaging materials, blank warranty cards, manuals, and all accessories.
- We may decide to repair defective items or replace them with an equivalent model from the same manufacturer.
- virtualass is not responsible for any indirect or incidental damages resulting from the sale or use of any product purchased from us—our responsibility is limited to the monetary value of the product.
Contact Us
If you need to return a product or have any questions, feel free to contact us:
- Email:ee841575@gmail.com
Our customer service team can assist you with any return requests and guide you to the nearest warehouse for efficient processing.
Return Shipping
Please note that return shipping fees are the responsibility of the buyer.
Return Process
Here’s how the return process works:
- Contact Us: If you want to return a product, please contact us first. You can reach our customer service team via Email:ee841575@gmail.com Let them know your intent and get the necessary guidance and support.
- Provide Information: When contacting our customer service team, provide your order number, purchase date, and detailed information about the product you want to return. This will help us process your request promptly.
- Eligibility Confirmation: Our customer service team will verify your eligibility for a return. According to our company’s policy, some products may not meet return criteria. During this step, you will learn whether you meet the return requirements.
- Receive Return Instructions: Once your eligibility for return is confirmed, the customer service team will provide detailed return instructions, including the correct return address and any necessary documents or labels.
- Package the Product: Properly package the product you want to return to ensure it arrives in good condition during transit. Include a copy of your order or return document inside the package.
- Return the Product: Use your chosen courier to return the product to the specified address.
- Track the Return: Utilize tracking information provided by the courier to ensure your return safely reaches its destination.
- Process the Refund or Exchange: Once we receive and inspect your return, we will immediately process the refund or exchange according to your choice. You will receive a confirmation notice when the refund is completed.
virtualass ’s Refund and Exchange Guarantee
virtualass is dedicated to providing you with high-quality products and exceptional customer service. Our return policy is designed to ensure a pleasant and worry-free shopping experience.